Data recovery services tailored to your needs

How quickly do you need your data back?

Standard, priority and emergency data recovery services

Kroll Ontrack Data Recovery provide a flexible range of data recovery services designed to meet your needs for a quick recovery, the highest data security and the best engineers available to get your data restored and your systems back up and running.

Kroll Ontrack has a transparent data recovery process with no hidden costs. The evaluation process will ensure that you know exactly what is recoverable before deciding to go through with the data recovery.

Kroll Ontrack offers several data recovery service levels to accommodate every situation, budget and urgency. Turnaround times are dependent on the complexity of the data loss. The table reflects typical or average turnaround times.

Service Level Evaluation report 1, Data recovery and return 2
Standard 3 -10 business days
Priority 2 - 5 business days3
Emergency Worked on 24/7, until job is completed
Remote Data Recovery Connected within 24 hours (recovery timing dependent on complexity)4

1 Evaluation Report - Engineers analyse your media, determine the condition of the data and provide you with a report showing all recoverable files BEFORE making decisions to proceed with a data recovery service.

2 Recovered Data - After your data is recovered, it’s returned on an external hard drive.

3 Priority - You job will be dealt with as the first in the job queue.

4 Timing for remote data recovery is dependent on the complexity and amount of data involved. During the evaluation phase and recovery process we will provide updates about timing and progress.


If you are unsure, we are here to help. Let our data recovery experts advise you on the best option, call 1800 872 259 today.

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Service options

Our data recovery service options are designed for any data loss situation, level of urgency and data security requirement.

Ontrack Data Recovery Cleanroom Services

  • Secure Kroll Ontrack cleanroom labs are designed for opening hard drives and other devices.
  • Cost effective solution for complex and extreme situations where hardware is not functioning properly or is damaged (unusual noise, grinding, blank screen etc.).
  • A cleanroom recovery can begin in as little as 24 hours.

Exclusive Ontrack Data Recovery Remote Services

Remote Data Recovery (RDR) is a patented technology, allowing our engineers to perform a secure, lab-quality data recovery right on your server, desktop or laptop through a modem or Internet connection. The only requirement is that the storage device is operational.

See how the Kroll Ontrack remote data recovery service works.

  • Kroll Ontrack is the only provider of this technically advanced, proprietary remote service in Australia.
  • Data recovery performed remotely through secure modem or internet in the fastest time span possible.
  • Fast, convenient and cost effective for situations where hardware is functioning properly.
  • Service provided to every city and country in the world; no need to ship equipment anywhere.
  • Ideal for RAID, server and/or virtualisation data loss situations which require urgency

Ontrack Data Recovery Custom Solution

  • Data recovery service for your proprietary and/or highly complex systems.
  • Our research and development team works with your developers or IT staff to create customised recovery tools to extract your lost data.
  • Kroll Ontrack is the only data recovery provider that offers custom-designed recovery solutions for proprietary systems.
  • Access to a pool of over 100 experienced data recovery engineers.

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Call us today for more information or a free consultation

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Pricing for data recovery services for desktops, laptops and external hard drives

The prices listed below are All Inclusive Prices for both HDD and SSD recoveries. The recovery fee includes a new external hard drive with your recovered data, return shipping, and the cost of any replacement parts required during the recovery process*.

Please note: pricing below is for standard services for desktop, laptops and external hard drives. For pricing for multi-drive systems, RAID configured systems, NAS, mobile devices, tape and flash/SSD media, contact customer service on: 1800 872 259. *An additional surcharge applies for HDDs over 4TB in capacity.

Non Clean Room Recovery - $770 (inc GST)

Logical and software related faults, or minor hardware faults that can be resolved without requiring work in our Clean Room environment.

Typical data loss causes are:

  • Computer will not start up
  • OS corruption - Deleted files (including PSTs)
  • Logical damage - Operating system reinstall/reformat requiring manual rebuild
  • Complex directory tree damage
  • Encryption related errors
  • Low number of read errors or simple media corruption

Clean Room Recovery - $1210 (inc GST)

Hardware and Internal faults that need to be fixed in a clean room by a specialist Data Recovery Engineer and may require replacement parts.

Typical data loss causes are:

  • Electronic component failure
  • Internal mechanical failure or complex media corruption
  • Physical media damage (head crash, fire, water damage)
  • Previously opened drives

Guaranteed file list included

  • Guarantee that specific files will be recovered complete and without corruption
  • Useful when the recovery is expected to be difficult or incomplete
  • Provides complete peace-of-mind before commitment

Data recovery expert for:



Call us 1800 872 259

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