Press Release

6 January 2003

Flood victims thrown data recovery lifebelt

~ Kroll Ontrack offers 20% discount for washed-up PCs ~

UK businesses and homeowners are being offered a rescue package for PCs damaged by the floods last week.

Kroll Ontrack, the data recovery expert, is offering a 20% reduction on its services until the end of January. The company specialises in retrieving electronic files and documents that have been lost or damaged on computers and laptops ruined by the floods. It has two options: the company’s ‘in-lab’ facilities for severe cases of data loss where the hard drive is physically damaged, and ‘Remote Data Recovery’, where an engineer accesses the damaged computer remotely to retrieve lost data from structurally damaged hard drives.

Large and small companies with flooded IT equipment risk losing financial and business-critical information that may be costly and take time to replace manually. Kroll Ontrack’s range of recovery services is available 24 hours a day, seven days a week.

"No-one can predict a natural disaster, like the floods we’ve seen across Britain last week," said Todd Johnson, general manager at Kroll Ontrack. "However, in the majority of cases, what nature does, we can undo. Individuals and businesses rely on computers to store invaluable information and financial details. If lost, this can have a dramatic impact on productivity. Often it would cost too much, or would actually be impossible to re-create files manually. However, flood victims with water-logged computers should not panic at the apparent damage nor attempt to dry it out themselves, but send the equipment to a data recovery specialist as soon as possible for the data to be retrieved."

The company has also put together a short checklist highlighting precautions to take in case of data loss:

  • Never presume that data is lost for good, no matter how damaged the hard drive or magnetic band on a tape appears
  • Do not shake or remove a damaged hard drive or server
  • Do not attempt to dry a wet hard drive or data source by opening it, or exposing it to a heat source, such as a hairdryer
  • Do not refrigerate or freeze IT equipment
  • Do not attempt to retrieve lost data yourself - you may make it worse
  • Do not attempt to clean the hard drive, but send it immediately to a data recovery laboratory before it dries out fully
  • Do not use utility software maintenance tools on drives or servers damaged by floods
  • For further information on the data recovery services available, please contact Kroll Ontrack on European freephone 00 800 10 12 13 14, or visit the Web site at www.ontrack.co.uk.

    NOTES TO EDITORS

    About Kroll Ontrack

    Kroll Ontrack, a wholly-owned subsidiary of Kroll Inc, is a leading providerof data recovery and electronic evidence services. It helps individuals,companies, law firms and government agencies recover electronic information quickly and cost-effectively.

    Kroll Ontrack is able to recover lost or corrupted data from all operating systems and types of storage devices through its do-it-yourself, remote and in-lab capabilities. Kroll Ontrack’s award-winning utility software tools help prevent critical data loss through problem-solving and file-management utilities.

    Formerly known as Ontrack Data Recovery Europe Ltd., Kroll Ontrack operates as the ‘Technology Services Group’ of Kroll. This is one of four businesses dedicated to providing practical and integrated solutions to organisations worldwide to help safeguard them against risk.

    Kroll Ontrack can be reached online at www.ontrack.co.uk or by calling 01372 741 999.

    For further information, please contact: mailto: ontrack@lewispr.com, http://www.ontrack.com or call the account handler on +44 (0) 20 7802 2626