Why choose Ontrack for your Apple device
Our Apple specific data recovery tools are of the highest industry standards. We can recover data from a range of issues including complex physical damage, deleted data and IOS corruption
Certified Macintosh Technician
We are authorized data recovery providers. Apple retail stores, Apple support and other Apple service providers can refer customers to Ontrack.
Retain your warranty
Our relationship with AppleCare and Apple Service Providers means you will retain your warranty after any data recovery operation undertaken in our cleanroom.
What devices can we recover from?
We can recover from any system or device including the ones listed below. We can also recover data encrypted with Filevault 1 and 2.
Can’t see yours? Don’t worry; we can still recover it for you.
Apple data recovery process and pricing
We complete a free evaluation within 24 hours of receiving your media. You will be provided with an engineering report and fixed quote so you can make an informed decision about proceeding further.
Our fixed fee prices are inclusive of GST, new USB backup media for your recovered data, return shipping and the cost of any replacement parts required during the recovery process*
Please note: For pricing for multi-drive systems, NAS and RAID configured systems contact customer service on 1800 872 259. *An additional surcharge applies for HDD’s over 4TB in capacity.
|iPhone/iPad/iPod||FREE||From $550 (incl GST)|
(HDD & SSD)
|FREE||From $550 (incl GST)|
|External HDD/Time capsule||FREE||From $550 (incl GST)|
Common Apple data loss scenarios
Our trained engineers can recover lost photos, messages, contacts, notes and files. In our 30 years of experience, we’ve seen it all.
- iPhone dropped in a pool
- iPad run over by a car
- Beer spilled on Macbook
- iPhone won’t charge
- And much, much more!
Even if your device doesn't make it, your data may still be saved.
Want to try some DIY recovery?
Try our 'best in class' DIY data recovery software for MAC to get your data back.
Download the free trial version and find out today if your data is recoverable!
Please note: This complete solution is best suited to recover deleted and logically damaged files. For physically damaged devices, contact us today to discuss our Apple data recovery services.Buy now Download trial
They don't call us the world leader for nothing...
Don't just take our word for it; hear what our customers have to say:
"I cannot thank you enough for your wonderful service; an outstanding result! You've been extremely helpful throughout this process, and an absolute delight to deal with. I would not hesitate to recommend you in the future."Kate
"Thank you so much for retrieving our data Ontrack! After hearing that it was virtually impossible to retrieve our lost data from our hard drive, we are so lucky we decided to get a second opinion! Really great service, speedy, communicative and professional.", Inside Out Magazine
"Ontrack scored 10 out of 10 – communication, speed, response, recovery. I would definitely recommend their services to other businesses.", Uprising Beach Resort
"For someone who likes to be in control and doesn’t like surprises, it was uncomfortable not knowing whether everything could be saved. In the end, Ontrack did manage to get it all back for me!", Bredberg Photography
"In retrospect we probably should have just called Ontrack right at the start. They provided awesome customer service.", Global Technologies
Start recovering your data!
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.Call us 1800 872 259 Get a free consultation