Kroll Ontrack has performed over 500,000 successful data recoveries

Backed by the world’s largest R&D team, we have the knowledge and ability  to address your data recovery needs.

50,000 customers from consumers to FTSE 100 companies rely on our best-in-class data recovery services each year.

If data can be stored on it, we can recover it

Expert data recovery from any situation, any storage platform, anywhere, anytime.

Simple 4-step process

Designed with you and your data in mind.

Your dedicated specialist will guide you every step of the way from your consultation, through the recovery process and until you can view your data again.

Consultation Evaluation Data Recovery Support

Data recovery pricing

The prices we quote are all inclusive, and are the most you will ever pay for a data recovery service through us. We do not have any hidden fees, or escalated pricing for “difficult” or “special” cases.

Hard Drive Recovery From $770 (inc GST)

Mobile Recovery From $440 (inc GST)

  • New external USB drive for your recovered data
  • Return shipping
  • Any replacement parts required during the recovery process
  • No upfront recovery fees
  • Guaranteed results before you pay
  • No hidden fees

Timing is critical

We understand data can be very time-sensitive and offer different service levels to meet our customer’s needs.

Standard

5-10 business days

Priority

2-3 business days

Emergency

We work 24/7

On-Site

We work 24/7


At each service level, our engineers analyze your media, determine the condition of the data and provide you with an option to receive an online report showing all recoverable files BEFORE you need to make decisions to proceed with our service.

Please note: Time estimates are averages for most jobs and can vary depending on the severity of the failure.

Our services are tailored to your needs

If your storage has suffered physical damage, recovery in a Cleanroom environment is the only option. Other types of data loss scenarios have the option of fast and secure Remote Data Recovery or Onsite Recovery by our team of experts.

Speak with one of our specialist to see which option is right for you.

Cleanroom

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Remote Data Recovery

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On-site

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Know what can be recovered before paying for a full recovery

We want you to know what you are paying for before you agree to and pay for a full recovery. Each evaluation includes a Verifile™ Online Data Report which lists the recoverable files and the condition of each. This will be included with your final price quote so you can see exactly what you are paying for and make an educated decision.

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Your data is in safe hands

We respect personal and critical data. When you entrust your data to Kroll Ontrack, you can rest assured that we'll take every precaution to guard it like our own.

Kroll Ontrack is the global pioneer of data recovery, trusted by over 50,000 people and businesses in similar situations, including NASA, who trusted Kroll Ontrack to recover data from the Columbia Space Shuttle.

Track your recovery

Our customers have the ability to track their data every step of the way. Get updates 24 hours a day 7 days a week with our Ontrack® Online™ customer portal. You will receive a login once your contract has been accepted and your media is received in by us.

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They don't call us the world leader for nothing...

Dont just take our words for it; hear what our customers have to say:

Independent Reviews

We use independent customer reviewing service eKomi  to survey our clients after a data recovery service.

View our reviews 

Frequently Asked Questions

How much will my data recovery cost?

Does the size of the drive or amount of data on the drive determine the cost of recovering the data?
The cost of recovering data is not determined by the amount of data, but by what is involved in recovering the data. Often times a drive needs to be physically fixed or parts replaced in order to be able to make the drive functional again or to prevent any further physical damage that could make the drive unrecoverable.

Start recovering your data!

Contact our team of experts. Kroll Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Request free online quote

Self-Assessment Tool

Answer a few simple questions about your situation and you will receive a comprehensive report detailing what to do and not to do after suffering a data loss.

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DIY software

If your storage device is working properly and without physical damage, do-it-yourself data recovery is an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' software.

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