The Kroll Ontrack advantage

We are authorised by major HDD manufacturers, including Western Digital*, Fujitsu*, Hitachi*, Samsung* and Toshiba* to unseal hard disk drives for recovery without voiding the manufacturer warranty.

Media types

  • SATA, SCSI, SAS, Fibre Channel
  • USB, Firewire, eSATA external/portable hard disk drives
  • Other*

Hard drive brands

Hard drive recovery pricing

The prices listed below are for a standard data recovery service, for desktop, laptop and external HDD and SSD’s*. The recovery fee includes.

  • GST
  • Return shipping
  • New external USB drive for your recovered data
  • Any replacement parts required during the recovery process

Please note: Additional costs will apply for dual or multiple drive systems, NAS or RAID configured systems. Contact customer service on: 1800 872 259 *An additional surcharge applies for HDD’s over 4TB in capacity.


Non Clean Room Recovery - $770 (inc GST)

Logical and software related faults, or minor hardware faults that can be resolved without requiring work in our Clean Room environment.

Typical data loss causes are:

  • Computer will not start up
  • OS corruption - Deleted files (including PSTs)
  • Logical damage - Operating system reinstall/reformat requiring manual rebuild
  • Complex directory tree damage
  • Encryption related errors
  • Low number of read errors or simple media corruption

Clean Room Recovery - $1210 (inc GST)

Hardware and Internal faults that need to be fixed in a clean room by a specialist Data Recovery Engineer and may require replacement parts.

Typical data loss causes are:

  • Electronic component failure
  • Internal mechanical failure or complex media corruption
  • Physical media damage (head crash, fire, water damage)
  • Previously opened drives

Each hard drive recovery is unique

Whether it is the nature, severity or circumstance of the data loss, we understand that no two recoveries are the same. Your dedicated data recovery specialist will work with you to determine the best course of action for your hard drive data recovery.

Mechanical failures

If your hard drive is not working or is making clicking and/or grinding noise, it is experiencing a mechanical failure. This could be due to a head crash and/or motor failure.  Mechanical failures require a cleanroom environment in order to uncase the hard drive without causing further data loss. Contact one of our Data Recovery Professionals today to discuss the best recovery options for you.

Call us 1800 872 259 Request free online quote

Logical failures

If your hard drive is working, but you cannot access some, or all of your files, then it is experiencing a logical failure. This could be due to a lost partition or accidental reformatting of the drive. Try our DIY data recovery software, Ontrack® EasyRecovery™ before proceeding with data recovery service.

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Tips for increasing data recovery success


Power off

Turn off the power to your computer or storage device to prevent further damage.

Water damage

DO NOT DRY IT OUT. Corrosion to the media begins with drying and increases loss of data. Place the hard drive in an air tight zip lock bag and send it as soon as possible to a Kroll Ontrack office for hard drive data recovery services.

Strange noises

Turn off the power. If your hard drive is making strange clicking or grinding noises, this is a sign that your drive might have experienced a head crash and is not reading the data correctly. A head crash can result in permanent, unrecoverable damage to your files if the drive continues to run.

Missing, reformatted or deleted files

Whether it was an accidental delete or if your files have gone missing, our DIY data recovery software might be your answer. Download a free trial of the software for a list of recoverable files. If the files you are searching for are recoverable, simply purchase the full license to download the data.

They don't call us the world leader for nothing...

Dont just take our words for it; hear what our customers have to say:

Independent Reviews

We use independent customer reviewing service eKomi  to survey our clients after a data recovery service.

View our reviews 

Start recovering your data!

Contact our team of experts. Kroll Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.

Call us 1800 872 259 Request free online quote

Self-Assessment Tool

Answer a few simple questions about your situation and you will receive a comprehensive report detailing what to do and not to do after suffering a data loss.


DIY data recovery

If your storage device is working properly and without signs of physical damage, do-it-yourself data recovery is an option. Formatted drive? Deleted files? Software failure? Try our 'best in class' data recovery software.

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