The Ontrack advantage
We are authorised by major HDD manufacturers, including Western Digital*, Fujitsu*, Hitachi*, Samsung* and Toshiba* to unseal hard disk drives for recovery without voiding the manufacturer warranty.
- PATA (IDE, EIDE)
- SATA, SCSI, SAS, Fibre Channel
- USB, Firewire, eSATA external/portable hard disk drives
Hard Drive Mechanical failures
If your hard drive is not working or is making clicking and/or grinding noise, it is experiencing a mechanical failure. This could be due to a head crash and/or motor failure. Mechanical failures require a cleanroom environment in order to uncase the hard drive without causing further data loss. Contact one of our Data Recovery Professionals today to discuss the best recovery options for you.Call us 1800 872 259 Get a free consultation
Hard Drive Logical failures
If your hard drive is working, but you cannot access some, or all of your files, then it is experiencing a logical failure. This could be due to a lost partition or accidental reformatting of the drive. Try our DIY data recovery software, Ontrack® EasyRecovery™ before proceeding with data recovery service.Buy Home Buy Professional Buy Enterprise Try it for free
Common data loss causes
- Damage from fire, flood , or other disaster
- Electronic failure
- A drop or other physical damage
- Clicking, grinding or other unusual noises
- Unreadable areas
- Data corruption
- Overwritten data
- Deleted files
Whatever your data loss situation, Ontrack can help.
A transparent process
Designed with you and your data in mind.
Your dedicated data recovery consultant will guide you every step of the way from your free consultation, all the way through the recovery process until you can access your recovered data.Find out more
Tips for increasing data recovery success
Turn off the power to your computer or storage device to prevent further damage.
DO NOT DRY IT OUT. Corrosion to the media begins with drying and increases loss of data. Place the hard drive in an air tight zip lock bag and send it as soon as possible to a Ontrack office for hard drive data recovery services.
Turn off the power. If your hard drive is making strange clicking or grinding noises, this is a sign that your drive might have experienced a head crash and is not reading the data correctly. A head crash can result in permanent, unrecoverable damage to your files if the drive continues to run.
Missing, reformatted or deleted files
Whether it was an accidental delete or if your files have gone missing, our DIY data recovery software might be your answer. Download a free trial of the software for a list of recoverable files. If the files you are searching for are recoverable, simply purchase the full license to download the data.
They don't call us the world leader for nothing...
Don't just take our word for it; hear what our customers have to say:
"I cannot thank you enough for your wonderful service; an outstanding result! You've been extremely helpful throughout this process, and an absolute delight to deal with. I would not hesitate to recommend you in the future."Kate
"Thank you so much for retrieving our data Ontrack! After hearing that it was virtually impossible to retrieve our lost data from our hard drive, we are so lucky we decided to get a second opinion! Really great service, speedy, communicative and professional.", Inside Out Magazine
"Ontrack scored 10 out of 10 – communication, speed, response, recovery. I would definitely recommend their services to other businesses.", Uprising Beach Resort
"For someone who likes to be in control and doesn’t like surprises, it was uncomfortable not knowing whether everything could be saved. In the end, Ontrack did manage to get it all back for me!", Bredberg Photography
"In retrospect we probably should have just called Ontrack right at the start. They provided awesome customer service.", Global Technologies
Start recovering your data!
Contact our team of experts. Ontrack accommodates everyone – from the largest government or enterprise organisation to an individual who may have lost their digital photos and everyone in between.Call us 1800 872 259 Get a free consultation
Answer a few simple questions about your situation and you will receive a comprehensive report detailing what to do and not to do after suffering a data loss.Begin