The Kroll Ontrack advantage
We are authorised by major HDD manufacturers, including Western Digital*, Fujitsu*, Hitachi*, Samsung* and Toshiba* to unseal hard disk drives for recovery without voiding the manufacturer warranty.
- PATA (IDE, EIDE)
- SATA, SCSI, SAS, Fibre Channel
- USB, Firewire, eSATA external/portable hard disk drives
Hard drive recovery pricing
The prices listed below are for a standard data recovery service, for desktop, laptop and external HDD and SSD’s*. The recovery fee includes.
- Return shipping
- New external USB drive for your recovered data
- Any replacement parts required during the recovery process
Please note: Additional costs will apply for dual or multiple drive systems, NAS or RAID configured systems. Contact customer service on: 1800 872 259 *An additional surcharge applies for HDD’s over 4TB in capacity.
Non Clean Room Recovery - $770 (inc GST)
Logical and software related faults, or minor hardware faults that can be resolved without requiring work in our Clean Room environment.
Typical data loss causes are:
- Computer will not start up
- OS corruption - Deleted files (including PSTs)
- Logical damage - Operating system reinstall/reformat requiring manual rebuild
- Complex directory tree damage
- Encryption related errors
- Low number of read errors or simple media corruption
Clean Room Recovery - $1210 (inc GST)
Hardware and Internal faults that need to be fixed in a clean room by a specialist Data Recovery Engineer and may require replacement parts.
Typical data loss causes are:
- Electronic component failure
- Internal mechanical failure or complex media corruption
- Physical media damage (head crash, fire, water damage)
- Previously opened drives
Each hard drive recovery is unique
Whether it is the nature, severity or circumstance of the data loss, we understand that no two recoveries are the same. Your dedicated data recovery specialist will work with you to determine the best course of action for your hard drive data recovery.
If your hard drive is not working or is making clicking and/or grinding noise, it is experiencing a mechanical failure. This could be due to a head crash and/or motor failure. Mechanical failures require a cleanroom environment in order to uncase the hard drive without causing further data loss. Contact one of our Data Recovery Professionals today to discuss the best recovery options for you.Call us 1800 872 259 Request free online quote
If your hard drive is working, but you cannot access some, or all of your files, then it is experiencing a logical failure. This could be due to a lost partition or accidental reformatting of the drive. Try our DIY data recovery software, Ontrack® EasyRecovery™ before proceeding with data recovery service.Buy Home Buy Professional Buy Enterprise Try it for free
Tips for increasing data recovery success
Turn off the power to your computer or storage device to prevent further damage.
DO NOT DRY IT OUT. Corrosion to the media begins with drying and increases loss of data. Place the hard drive in an air tight zip lock bag and send it as soon as possible to a Kroll Ontrack office for hard drive data recovery services.
Turn off the power. If your hard drive is making strange clicking or grinding noises, this is a sign that your drive might have experienced a head crash and is not reading the data correctly. A head crash can result in permanent, unrecoverable damage to your files if the drive continues to run.
Missing, reformatted or deleted files
Whether it was an accidental delete or if your files have gone missing, our DIY data recovery software might be your answer. Download a free trial of the software for a list of recoverable files. If the files you are searching for are recoverable, simply purchase the full license to download the data.
They don't call us the world leader for nothing...
Dont just take our words for it; hear what our customers have to say:
"I cannot thank you enough for your wonderful service; an outstanding result! You've been extremely helpful throughout this process, and an absolute delight to deal with. I would not hesitate to recommend you in the future."Kate
"Thank you so much for retrieving our data Kroll Ontrack! After hearing that it was virtually impossible to retrieve our lost data from our hard drive, we are so lucky we decided to get a second opinion! Really great service, speedy, communicative and professional.", Inside Out Magazine
"Kroll Ontrack scored 10 out of 10 – communication, speed, response, recovery. I would definitely recommend their services to other businesses.", Uprising Beach Resort
"For someone who likes to be in control and doesn’t like surprises, it was uncomfortable not knowing whether everything could be saved. In the end, Kroll Ontrack did manage to get it all back for me!", Bredberg Photography
"In retrospect we probably should have just called Kroll Ontrack right at the start. They provided awesome customer service.", Global Technologies
Start recovering your data!
Contact our team of experts. Kroll Ontrack accommodates everyone – from the largest government or enterprise organization to an individual who may have lost their digital photos and everyone in between.Call us 1800 872 259 Request free online quote
Answer a few simple questions about your situation and you will receive a comprehensive report detailing what to do and not to do after suffering a data loss.Begin