ONTRACK DATA RECOVERY OPENS FIRST FACILITY IN AUSTRALIA TO PROVIDE LOCALIZED, 24/7 SERVICE TO AUSTRALIAN CUSTOMERS
BRISBANE – August 16, 2005 – Due to the growing need for data recovery solutions in Australia, Ontrack Data Recovery™, the industry’s largest, most experienced and technologically advanced provider of data recovery products and services, has opened its first Australian facility in Brisbane, Queensland. The new facility is a full-service recovery laboratory and cleanroom that will provide more expedient and cost-effective service for its Australian customers by performing recovery jobs in country. The Brisbane facility marks Ontrack’s second office in the Asia Pacific region along with Japan.
“Because Australia is one of the most heavily populated countries in terms of computer users, Australian businesses and home users need better options to address the crisis of computer data loss,” said Todd Johnson, vice president of Data Recovery Operations for Ontrack Data Recovery. “With more engineers and a full service recovery lab, Ontrack’s expansion into Australia significantly enhances our ability to provide maximum data recovery in a minimal amount of time to our growing Australian customer base.”
With the opening of this facility, Ontrack Data Recovery becomes the only data recovery company in Australia to offer a f ull suite of recovery solutions enabling recovery anywhere, anytime from virtually any operating system, storage or media type and cause of data loss. The Company’s recovery solutions include Remote Data Recovery™ service, In-Lab and On-site service, do-it-yourself software, partner program, and a full pre-service evaluation package.
Full Suite of Data Recovery Solutions
Ontrack Data Recovery now operates 18 worldwide locations featuring customer support in 11 languages. With more than 150 engineers worldwide, Ontrack invests in technology and techniques to speed recovery times and enhance recovery capabilities. Data recovery service and software include:
- Remote Data Recovery™ – Ontrack’s Remote Data Recovery service uses patented technology and trained engineers to recover data straight from the customer’s server, desktop or laptop through a modem or Internet connection. There is no need to dismantle and ship the system or hardware for service – qualified engineers can perform data recovery in as little as two hours. This is the fastest method of recovery available.
- In-Lab Recovery – Ontrack’s In-Lab Recovery services rely on highly trained engineers and cleanroom technology to assess and recover data in one of its service labs. With the most complete service options available, Ontrack is proud to maintain an unsurpassed data recovery success rate and turn times.
- On-Site Recovery – For the most critical of situations, Ontrack Data Recovery offers On-Site Recovery service, providing customers on-site access to a team of data recovery engineers. Teams are standing by for deployment worldwide to solve mission critical data loss situations.
- Data Recovery software – Ontrack offers EasyRecovery™ software, the industry’s highest quality and most cost-effective do-it-yourself software solutions for almost any data loss situation – covering servers, desktops or laptops for all media, operating systems and file types.
Ontrack Data Recovery also offers a seamless data recovery plan for companies of any size through its data recovery partner program. This support program allows companies to respond to critical situations directly for their organizations or for their customers while maintaining business continuity. The program offers fast and convenient access to recovery engineers worldwide, data recovery discounts, data recovery tools and an efficient, streamlined process for retrieving data.
Full Pre-Service Evaluation Package
Many data recovery companies promote “free evaluations” that don’t include an evaluation report, which forces customers to commit to a recovery cost without knowing exactly what, if any, data can be recovered. For a small fee, Ontrack’s evaluation package includes their industry-leading VeriFile™ evaluation report, a comprehensive online report documenting recoverable and non-recoverable data. This report provides the customer with all of the information necessary to make a confident and educated decision about their recovery options– whether or not to move forward with recovery – before committing to any additional charges. If the data is not present, or is no longer required by the customer, they can simply elect to stop the service with no additional financial commitment.
“With so many data recovery companies advertising ‘free evaluations,’ it’s more important than ever to work with an experienced, responsive and reputable company that is crystal clear with regard to what they will deliver after the initial evaluation stage is complete.” said Johnson. “ When data is lost, time is of the essence. Customers need honest communication about the state of their data so they don’t end up wasting valuable time and money.”
Ontrack Data Recovery’s Brisbane office is located at 28 Donkin Street, Suite #8, West End, Queensland, and may be reached by telephone at 1-800-872-259. For more information about Ontrack Data Recovery, Australian customers can visit Ontrack’s Web site at www.ontrackdatarecovery.com.au.
About Ontrack Data Recovery
Ontrack Data Recovery (www.ontrackdatarecovey.com.au) is the largest, most experienced and technologically advanced provider of data recovery products and services worldwide. Ontrack is able to recover lost or corrupted data from virtually all operating systems and types of storage devices through its do-it-yourself, remote and in-lab capabilities, using its hundreds of proprietary tools and techniques. Ontrack Data Recovery in Australia is a division of Kroll Ontrack Pty Ltd. Kroll Ontrack Pty Ltd is a subsidiary of Kroll Ontrack Inc., a technology services subsidiary of Kroll Inc., the global risk consulting company.