12 May 2011


Brisbane – May 12, 2011 – Kroll Ontrack, the leading provider of information management, data recovery, and legal technologies products and services, has launched an Australia and New Zealand Ontrack® Data Recovery Certified Partner Program, offering qualified industry providers of IT equipment and services training and informational materials to enhance their ability to service their customer’s data loss situations.
"Our resellers will now be equipped with the proper steps to effectively manage a customer's data loss situation," said Adrian Briscoe, general manager, Asia Pacific, Kroll Ontrack. "This certification program provides partners with access to a proven data recovery methodology, helping them to improve the quality of services they provide and stay aware of the latest technological developments."
The certification process consists of a series of online training courses, available for free as podcasts, to qualified as well as existing partners who include information technology providers, resellers and consultants. To become certified, partners must register and complete at minimum four of the following five courses:

  • The Basics of Data Recovery - How data recovery offers value to customers.
  • How to Present and Sell Data Recovery as a Service - Properly communicating the importance of your data recovery services.
  • Data Recovery in Virtual Environments - How data loss occurs in virtual environments.
  • Data Management Solutions for Microsoft Exchange and SharePoint Recovery - How Ontrack® PowerControls™ software can help recover, search, restore and migrate data from a Microsoft Exchange or Microsoft Office SharePoint server.
  • Secure & Reliable Data Destruction - Understanding the essentials of IT security.

Upon completion of the program, newly certified organisations receive access to the Kroll Ontrack Partner Resource Centre as well as a welcome package featuring a certificate of completion and point-of-sale collateral. In addition, by referring or reselling data recovery recovery services as a certified partner, organisations can receive special promotions on data recovery services, as well as discounts on customer software solutions.  Certified partners will also obtain special promotions and discounts on Ontrack® Eraser software and certain recoveries.
“We’re delighted that Kroll Ontrack has introduced partner certification in Australia and New Zealand,” said Nick Roche, national director, Computer Troubleshooters.  “It will ensure that that any certified partner is at the forefront of using the best data recovery solutions in the market and will enable our own company to deliver service excellence to businesses and individuals at their moment of need. Customers count on us to recover their data and by working with a certified partner they can assured that they are working with companies and individuals who can bring additional value and peace of mind.”

Through its Ontrack Data Recovery products and services, Kroll Ontrack is the largest, most experienced and technologically advanced provider of data recovery products and services worldwide. Using its hundreds of proprietary tools and techniques, Ontrack Data Recovery solutions help businesses and consumers recover lost or corrupted data from numerous types of operating systems and media and storage devices through its do-it-yourself, remote and in-lab capabilities. Kroll Ontrack offers a free initial consultation for customers experiencing a data loss.