31 August 2011

Kroll Ontrack signs up 125 certified ANZ partners in 90 days

BRISBANE – 31 Aug, 2011 – Kroll Ontrack, a leading provider of information management, data recovery and legal technologies products and services, today announced that it signed up its first 125 certified partners across Australia and New Zealand since launching a local data recovery certified partner program in May 2011.

The Kroll Ontrack Data Recovery Certified Partner Program offers qualified industry providers of IT equipment and services training and informational materials to enhance their ability to service their customer’s data loss situations. It provides partners with access to a proven data recovery methodology, helping them to improve the quality of services they provide and stay aware of the latest technological developments.

“We are delighted with the response we have received from our partners in their willingness to keep abreast of technological change and enhance their skills to effectively manage customers’ data loss situations,” said Adrian Briscoe, general manager Asia Pacific, Kroll Ontrack. “Certification enables our partners to improve their customer satisfaction, boost their business reputation and ensure that their staff has the optimal technical skills required for today’s data loss scenarios.”

Kroll Ontrack is a global data recovery provider, with more than 50,000 successful data recoveries in 2010, providing partners with the confidence that they are offering their customers the best data recovery service.

 “Certification enables our customers to benefit from using a data recovery partner which has met distinct criteria for being reliable and maintaining industry-leading skills,” said Norbert Nawrocki, owner of Computer Troubleshooters – Noosa, a recently certified Kroll Ontrack data recovery partner based in Queensland. “At the same time, our customers can take comfort in the knowledge that they are receiving and the support of both a recognised, global vendor and a local partner on the ground here in Queensland to drive a great customer experience.”

“The Kroll Ontrack certification process provides us with a distinct market advantage,” said Jon Ellis, manager of Rockingham I.T. Solutions in Rockingham, Western Australia. “It gives automatic recognition of our skills while at the same time providing a process to ensure that your skills can be maintained through regular online tutorial support. From a pure business point of view, certification for Rockingham I.T. Solutions is an absolute win.  We’re now able to conduct more data recovery jobs in house here in Western Australia for the many SMEs and retailers who we have seen suffer regular hard drive crashes and require rapid retrieval of their databases, financial systems and e-mails.”

The Kroll Ontrack certification process consists of a series of online training courses, available for free as podcasts, to qualified as well as existing partners who include information technology providers, resellers and consultants. To become certified, partners must register and complete a minimum of four of the following five courses:

  • The Basics of Data Recovery - How data recovery offers value to customers.
  • How to Present and Sell Data Recovery as a Service - Properly communicating the importance of your data recovery services.
  • Data Recovery in Virtual Environments - How data loss occurs in virtual environments.
  • Data Management Solutions for Recovery from Microsoft® Technology -- How Ontrack® PowerControls™ software can help recover, search, restore and migrate data from a Microsoft® Exchange or Microsoft® Office SharePoint® server.
  • Secure & Reliable Data Destruction - Understanding the essentials of IT security.

Through its Ontrack Data Recovery products and services, Kroll Ontrack is one of the largest, most experienced and technologically advanced providers of data recovery products and services worldwide. Using its hundreds of proprietary tools and techniques, Ontrack Data Recovery solutions help businesses and consumers recover lost or corrupted data from numerous types of operating systems and media and storage devices through its do-it-yourself, remote and in-lab capabilities.

About Kroll Ontrack Inc.

Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyse, produce and present data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, paper and electronic discovery, document review, computer forensics, secure information services, and ESI consulting. Kroll Ontrack is the technology services division of Kroll Inc., the global risk consulting company. Kroll is a subsidiary of Altegrity, an industry-leading provider of information solutions. For more information about Kroll Ontrack and its offerings please visit: www.ontrackdatarecovery.com.au.

Media Contact

David Bass
Bass Public Relations
Tel: 61 2 9922 6820
Email: david@basspr.com.au