6 August 2014

Accidental deletion top cause for email restoration requests

Brisbane – Aug. 6, 2014 – When it comes to data restoration, addressing deleted mailboxes or emails is the most common request of IT administrators, according to new survey data1 provided by Kroll Ontrack, the leading provider of data recovery and ediscovery products and services.

When asked how often they receive requests for data restoration, 61 percent of the nearly 200 Ontrack® PowerControls™ customers surveyed across North America, EMEA and APAC report they receive up to five restoration requests a month, with an additional 11 percent claiming up to 10 times a month.

Accidental deletion of mailboxes and specific messages from Microsoft® Exchange is not the only data restoration request made of IT administrators. In the U.S., the second most common data restoration need was collection of electronic data for ediscovery (21 percent), followed by consolidating data from older to new applications to eliminate legacy servers (15 percent).

Requests for data restoration came from all departments across an organization, with 24 percent stemming from the internal legal department, 22 percent coming from IT security and 15 percent originating from sales and marketing. Why do these people need their email and documents back? Forty-five percent of IT administrator respondents note that employees request their email and documents back because they were accidentally deleted. Internal investigations (17 percent) ranked as the second most common source of restoration requests.

“The time it takes to search, identify, copy, restore and export data from Microsoft Exchange or Microsoft® SharePoint® platforms can be significant, especially if IT admins are executing the task by restoring a full database backup,” said Tom McCaffrey, product director of enterprise solutions, Kroll Ontrack. “With its granular restoration capabilities directly to your production server from any backup system, 41 percent of those surveyed report Ontrack PowerControls helps them address collection, restoration and consolidation requests in approximately half the time as compared to other methods, such as full backup or brick-level backup restores.”  

Ontrack PowerControls is now available for purchase at http://store.krollontrack.com. Multiple licensing options in a variety of flexible configurations based on data capacity, license period and simultaneous sessions are available. For more information about the Ontrack PowerControls solution, visit http://ontrackdatarecovery.com.au/email-recovery-microsoft-exchange/.

Kroll Ontrack surveyed nearly 200 Ontrack PowerControls users from the U.S., U.K., Germany and Australia.  

About Kroll Ontrack Inc.
Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyze and produce data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, electronic discovery and document review. For more information about Kroll Ontrack and its offerings please visit: www.ontrackdatarecovery.com.au or follow @KrollOntrack on Twitter.