Mobile device recovery from any device and brand:

Whether you have a mobile phone, tablet or music player, we can perform our expert mobile recovery service on it.

Operating System
iOS™
Android™
Windows®
Brand
Apple®
HTC®
LG®
Microsoft®
Motorola®
Samsung®
More...

Yours isn’t listed? Don't worry; with the largest R&D team of any data recovery provider, we can recover your data from almost any data loss situation.

If you do not see your device listed here, please contact one of our data recovery specialists at 1800 827 259.

Why trust your mobile device to us?

Mobile phones use flash memory to store data. Ontrack Data Recovery services has a track record of successful data recoveries from flash memory storage devices; unrivalled expertise; and proprietary data reconstruction programs to identify, separate and reassemble your flash memory so that your data can be extracted.

Comprehensive mobile recovery service

We can recover data from a wide range of physical and logical damage. We have experience with the following data loss scenarios and much more:

  • Lost or deleted data
  • Software issues
  • Liquid damage
  • Smashed screen
  • Internal electronic failures
  • Device won’t turn on

Get in touch with us today to find out how we can help you.

Mobile recovery process and pricing

We complete a free comprehensive evaluation of your device and provide a guarantee of all recoverable data. See what can be recovered before you commit to proceeding.

The pricing below is inclusive of GST, new USB backup media for your recovered data and return shipping.

FREE evaluation and guaranteed file listing Logical failure - $440 incl GST
No upfront recovery fees Physical failure - $660 incl GST

Got questions? We’ve got you covered

Not sure how to get your data back from your mobile device? Here is some useful information about recovery services for mobile phones of all brands, smartphones, tablets, and older PDA/mobile phone types.

Only if the mobile device can be used as an external storage device. However, bear in mind that DIY recovery efforts may result in changing or otherwise damaging the data. Additionally, if the phone is locked out and it connects with the messaging server, the server may issue a command to overwrite all data to ensure data security, potentially making your data loss permanent.

Missing or deleted data can be recovered however the success will depend on how long ago the data was deleted/missing and the use of the device. Your best chance is to stop using the device immediately.

If you have an iPhone 4S or above which has been disabled it is not possible to recover the data. This feature of the phone is for security purposes and it is not possible to bypass. If you have a device that is not an iPhone 4S or above, success will be dependent on the device.

If you have an iPhone 4S or above that has been restored, it is not possible to recover the data. These devices have a unique encryption key that is wiped in the restore process, without this the data cannot be recovered. If you have a device that is not an iPhone 4S or above, success will be dependent on the device.

Temporary repairs may be required in order to access and extract the data however these repairs will not be permanent. Our engineering team will provide a recommendation the end of our service regarding whether the device can continue to be used or should be replaced.

The data will be returned on a new external USB drive for you to access. Depending on your device, you may be able to import some files back to your phone.

We only need the phone/tablet/device and any removable storage, e.g. an SD card.

Yes, we actually prefer you not to send us your SIM card as this will not be required for the recovery.

Lost data? Then STOP!

If you’ve lost data, stop using the device immediately to avoid further damage. Assess the situation before deciding on the best course of action.

Call us 1800 872 259 Request free online quote

They don't call us the world leader for nothing...

Dont just take our words for it; hear what our customers have to say:

Independent Reviews

We use independent customer reviewing service eKomi  to survey our clients after a data recovery service.

View our reviews 

Get your data back

Kroll Ontrack can help recover your data. From the largest government or enterprise organisations to home users who may have lost their data, you can trust us.

Call us 1800 872 259 Request free online quote